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SMART Errors Reported on Drives Configured in an Intel® Virtual RAID on CPU (Intel® VROC) RAID Volume on the Intel® Server Board S2600STBR

TroubleshootingArticle ID:0000894931/29/25

Environment

Intel® Server Board S2600STBR

Description

Suddenly encountered a SMART error on drives configured in Intel® VROC and still reoccurs even after suppressing the warnings from the Intel® VROC GUI.

Resolution

Try following the below recommendations:

  • Reset the SMART errors on the drives and modify the cooling policy of the server.
  • Download the latest version of the Intel® Server Board S2600ST Family BIOS and Firmware Update Package for UEFI. Reflash the BIOS and reupdate the FRU/SDR manually and separately by running UpdBIOS.nsh and once completed, run UpdS2600STBFRUSDR.nsh instead of running startup.nsh on a usual firmware update process.

If the above does not help, try the following recommendations:

  1. Shutdown and remove power cables from the PSU. This will reset the BMC.
  2. Wait for 10 seconds before reconnecting the power cable.
  3. Wait about 60 seconds for the blue LED on the front panel to go off, then only power on the system. This allows the BMC to finish booting.
  4. Wait for around 30 seconds after powering the system on to login to the BMC and get a new set of the debug log. See more information in How to Collect the Baseboard Management Controller (BMC) System Debug Log for Intel® Server Boards and Intel® Server Systems.
  5. Boot to Windows* and get the following information to contact Graid Technology Customer Support: