Version	Date	Description
v1.0.0	2025-12-29	Initial Version with V1.0
v1.0.1	2026-01-13	Remove feature of Issuing license & AC

Changelog

Version: v1.0.1 | Date: 2026-01-13

• Remove feature of Issuing License & Activation Code on Portal. According to the Role Definition from Leander.

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Caution

• Attention Sales Admins: Please note that due to the automated nature of our internal workflows, certain "tangible" products require a valid hardware serial number or UUID on the invoice. Since this information is not immediately available during the auto-generation of invoices, the system will initially use phantom items (with the correct product names) as placeholders. Sales Admins are required to manually convert these phantom items into real inventory items during the invoice review process.

About this document

This guide is a centralized resource for all internal stakeholders involved in the Graid Order Management process. Whether you are a Sales representative, a Project Manager, or a Developer, this manual will help you navigate the system efficiently.

Inside, you will find step-by-step documentation and video tutorials designed to help you master the internal workflow, from order entry to final fulfillment.

Interal Portal URL: https://creatorapp.zoho.com/graidtechnology/graid-order-management/

Graid Order Management System Overview

Sales Guide: How to Manage Accounts

Order flow Integration of Portal and Zoho Backend